Question 1

WHEN WILL I RECEIVE MY ORDER?

Accepted Answer

Orders are filled within a few business days and are shipped via USPS, which is typically 3-5 business days. You should expect to see your bandana within 7-10 days. Please contact us (mailto:support@indyollys.com)for rush orders.

Question 2

ARE YOUR BANDANAS MACHINE WASHABLE?

Accepted Answer

Yes! All bandanas are machine washable. We recommend washing on a gentle cycle with cold water and air or tumble drying on low heat.

Question 3

IS IT NORMAL TO EXPERIENCE FRAYING?

Accepted Answer

Yes! Every Indy & Olly bandana has an intentional unfinished edge look for that lived in feel. You may notice some threads coming off your pooch’s bandana occasionally.  Think of it like your favorite comfy pair of lived-in faded jeans.

Question 4

WHAT SIZES ARE AVAILABLE?

Accepted Answer

Indy & Olly’s bandanas are available in 7 sizes:
Toy - fits 9-10”
XS - fits 11-12”
S - fits 13-14”
M - fits 15-16”
L - fits 17-18”
XL - fits 19-21”
XXL - fits 22-24”

Question 5

HOW DO I MEASURE MY DOG FOR AN INDY & OLLY’S BANDANA?

Accepted Answer

Use a fabric/flexible measuring tape to measure around the neck where you want the bandana to lay.
Don’t have a measuring tape? No problem. Just measure your dog’s collar to determine the size of a bandana.
We recommend going on the larger side so that the bandana lays closer to the body than the head (making sure you don’t think it’ll come off over their head)
Note: please size up for fluffier friends!

Question 6

HOW DO DONATIONS WORK?

Accepted Answer

For every Indy & Olly’s bandana purchased, we’ll donate a bandana to a shelter or rescue. Donated bandanas help rescue dogs standout in photos and get them adopted!

Question 7

HOW DO I RECOMMEND A PARTNER TO DONATE BANDANAS TO?

Accepted Answer

During the checkout process, you’ll have the option to select an existing partner, have us donate to one of our pack partners or suggest an organization. Just provide us with the rescue or shelter’s name and website. If you have contact information, that would be great too! We’ll take it from there. Or, you can contact us here (mailto:support@indyollys.com)with recommendations.

FAQs